FREQUENTLY ASKED QUESTIONS

Common answers regarding your travel plans

Frequently Asked Questions

Why book with a travel agent or even Neptune Travel Group?

A travel agent can talk to you and help provide first hand knowledge on a destination of interest. Although we are living in an information age where all the information is on the internet, sometimes we just want to talk to people before we spend our money. Unfortunately, sometimes pictures can be deceiving and we can help provide a more realistic prospective. Also if you are a group leader, we can help relieve the stress of managing the details for your group travel.

Are there all-inclusives in the US like Hawaii, Virgin Islands, or Puerto Rico?

Very few. If there is one, it is usually more pricer than what you can get in international areas that have many. The US has special regulations that make it hard for hotels and resort to have an all-inclusive feature. Places like Mexico, Jamaica, and Dominican Republic are the major destinations that offer this feature.

Why are payments non-refundable and non-transferrable?

Once your payments are received, they are transferred to the vendors who also have a no refund policy, especially with prepaid discounted rates. If you have every booked your own flight or prepaid vacation packages, you know that airlines and hotel vendors do not give refund unless you have purchased travel insurance.

Can I make installment payments on package with hotel & flight?

Yes, if you are booking a promotional trip or in a customized group of 10 or more people from the same city according to the set deadlines. If it is less than 10 people, you must pay the full price of the flight and deposit of $150 on the hotel, depending on the booking time frame.

Why is booking the cheapest accommodations is not always the best idea?

Neptune Travel Group values quality and we do our best to book decent hotels for an affordable price. Initial quotes are usually for 3 stars or better. You know the saying, you get what you pay for and that’s usually true with travel. When you vacation you want to be in comfortable accommodations which may not always be the cheapest but we will book exactly what you request. Also consider booking yourself with a little extra sometimes, upgrade your room, you deserve it!

How can I get in touch with Neptune Travel Group?

Neptune Travel Group
P.O. Box 311467
Atlanta, GA 31131
Phone: 1-855-5NEPTUNE (1-855-563-7886)
Fax: 404-549-4392
Email: info@neptunetravelgroup.com
Office Hours: Mon – Fri 9AM-9PM; Sat & Sun – Call but email will be best!

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